Your Health Journey, Your Rules. Our Commitment.
We believe in transparency as much as we believe in good nutrition. These terms aren't legal jargon—they're our promise to you. Clear, fair, and designed to protect your wellness journey, not confuse it.
At a Glance
1. The Core Agreement: Playing Fair
Your End of the Deal
When you book a consultation or create an account with Nutrisystemy, you're joining a community committed to real results. In return, we ask for honesty—specifically about your medical history, allergies, and dietary goals. Our nutritionists aren't mind readers; they rely on the details you provide to build a plan that's safe and effective.
You also agree not to share your login credentials or misuse our platform for commercial spam. Think of it like a private session with your nutritionist—it's for you, not for reselling or mass-sharing.
Our Promises to You
We promise to keep your data encrypted, your consultation slots honored, and your questions answered within one business day. Your payment information is processed via secure gateways; we don't store your card details on our servers.
Every meal plan, every piece of advice, aligns with Malaysian dietary guidelines and Halal standards. If a meal plan arrives and it conflicts with your stated allergies, contact us immediately. We fix mistakes fast—no runaround.
Cancellation & Rescheduling
Need to cancel? Do it 24 hours in advance for a full refund. Less than 24 hours? We offer a 50% credit towards your next session. No-shows are strictly recorded.
Warning Signs: What Gets You Flagged
Sharing Plans
Distributing your personalized meal plan to others violates privacy laws and your user agreement. We track digital fingerprints.
Fake Accounts
Creating multiple accounts to bypass consultation limits triggers an automatic ban. We verify identity via phone number.
Reselling Food
Our delivery meals are for personal consumption. Commercial reselling voids warranty and carries legal action.
Chargebacks
Disputing valid charges without contacting support results in immediate account suspension and blacklisting.
Terms Unpacked
Personalized Meal Plan (PMP) +
Chef-Ready Deliveries +
Consultation Slot +
Intellectual Property +
The Trade-Off Map
Cost vs. Convenience
RM 50-100/day is standard. Cooking yourself is cheaper, but costs 2 hours daily. We save you time, not money.
Flexibility vs. Results
Strict adherence yields faster results. 'Cheat days' are allowed but tracked. We don't judge; we adjust.
Taste vs. Calories
Nasi Lemak is iconic. Our Cauliflower Rice Bowl mimics the spice profile but cuts 400 calories. It's a swap, not a punishment.
Decision Criteria
Is Nutrisystemy right for you? We look at:
- ✓ Delivery Area: We cover KL/Selangor. No delivery to your area? We offer digital-only plans.
- ✓ Halal Certification: All meals certified. Cross-contamination protocols in place.
- ✓ Time: If you have 15 mins/day for meal prep, our delivery is overkill. Go digital.
"We don't force a plan if it's not a fit. We'll tell you if you're better off cooking at home." — Head Nutritionist
Governing Law
These terms are governed by the laws of Malaysia. Any disputes will be handled in the courts of Kuala Lumpur. We prefer mediation over litigation—contact us first at [email protected].
Changes to Terms
We reserve the right to update these terms. Continued use after changes implies acceptance. We'll notify you via email of major changes.
Contact & Support
Address: 12 Jalan Ampang, Kuala Lumpur, 50450, Malaysia
Phone: +60 3-2026 8888
Email: [email protected]
Hours: Mon-Fri: 9:00-18:00
Ready to start? Read the fine print, then let's get cooking.